At Pet Suply Shop, your satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help. This policy explains how returns and refunds work for our store.
1. Eligibility for Returns
To be eligible for a return:
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Items must be unused, unopened, and in their original packaging.
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Return requests must be made within [X] days of delivery (e.g., 7 or 14 days – decide your period).
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Proof of purchase (order confirmation or receipt) is required.
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Certain items such as perishable pet food, grooming products, or custom items are non-returnable for hygiene and safety reasons.
2. Non-Returnable Items
We do not accept returns for:
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Opened or used products.
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Perishable goods (e.g., fresh treats, raw food).
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Clearance or final sale items.
3. Return Process
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Email us at petsuplyshop@gmail.com with your order number, item details, and reason for return.
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Our team will confirm eligibility and provide return instructions.
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Ship the item back to the address provided (return shipping costs are the customer’s responsibility unless the return is due to our error).
4. Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method within [X] business days.
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Shipping charges are non-refundable unless the return is due to a defective or incorrect item.
5. Exchanges
We currently do not offer direct exchanges. If you need a different item, please return the original and place a new order.
6. Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or refund at no extra cost to you.
7. Contact Us
For questions about our Return & Refund Policy, please email us at:
📧 petsuplyshop@gmail.com
