At Pet Suply Shop, we aim to deliver your orders quickly and securely. This policy explains our shipping methods, delivery times, and related information.
1. Processing Time
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Orders are processed within 1–3 business days after payment is confirmed.
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You will receive an order confirmation email followed by a shipping confirmation with tracking details once your package is dispatched.
2. Delivery Timeframe
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Standard delivery takes 10–15 business days from the date of dispatch.
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Delivery times may vary depending on your location and courier service.
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Remote or rural areas may require additional delivery time.
3. Shipping Rates
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Shipping costs are calculated at checkout based on your location and order weight.
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Free shipping promotions, if available, will be clearly mentioned on our website.
4. Order Tracking
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All orders are shipped with a tracking number.
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Tracking details will be emailed once your package is shipped.
5. Delays & External Factors
While we work hard to deliver orders within the estimated timeframe, delays may occur due to:
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Courier or postal service disruptions.
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Weather conditions.
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Customs clearance for international orders.
We are not responsible for delays caused by circumstances beyond our control.
6. Incorrect Address or Failed Delivery
Please ensure your shipping details are correct when placing your order.
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Orders returned due to incorrect address or failed delivery attempts may incur additional shipping charges for re-delivery.
7. Contact Us
For any questions about your order’s shipping or delivery, please email us at:
📧 petsuplyshop@gmail.com
